Privacy Policy

Knacksters ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

We use collected information for the following purposes:

• Provide Services: Deliver, operate, and maintain our platform; match you with appropriate Talent; coordinate projects through Business Managers.
• Process Payments: Handle billing, invoicing, and payment processing; detect and prevent fraud.
• Communications: Send service updates, transaction confirmations, security alerts, and support messages.
• Personalization: Customize your experience, remember preferences, and provide relevant recommendations.
• Improvement: Analyze usage patterns, identify bugs, improve features, and develop new Services.
• Security: Monitor for suspicious activity, prevent fraud, enforce Terms of Service, and protect our legal rights.
• Marketing: Send promotional materials, newsletters, and product updates (you can opt out anytime).
• Compliance: Meet legal obligations, respond to legal requests, and enforce our agreements.

If you are in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Contract Performance: Processing necessary to provide Services you've requested.
• Consent: You've given clear consent for specific purposes (e.g., marketing communications).
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement) that don't override your rights.
• Legal Obligations: Processing required to comply with applicable laws and regulations.

We do not sell your personal information. We may share information in the following circumstances:

We retain your information for as long as necessary to provide Services and fulfill purposes described in this Privacy Policy:

• Active Accounts: Account and usage data retained while your account is active.
• Post-Cancellation: After cancellation, we retain data for 90 days for account recovery, then archive for legal/compliance purposes (7 years).
• Project Data: Work product and project files retained for 2 years after project completion unless you request earlier deletion.
• Financial Records: Billing and payment data retained for 7 years for tax and legal compliance.
• Marketing Data: Contact information retained until you opt out of marketing communications.

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256).
• Access Controls: Role-based access, multi-factor authentication, and principle of least privilege.
• Infrastructure: Enterprise-grade cloud infrastructure with SOC 2 Type II compliance.
• Monitoring: 24/7 security monitoring, intrusion detection, and incident response procedures.
• Regular Audits: Quarterly security audits and annual penetration testing.
• Employee Training: All staff complete annual security and privacy training.
• Vendor Management: Third-party vendors undergo security assessment before engagement.

Knacksters operates globally, and your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses: EU-approved clauses for transfers outside the EEA.
• Adequacy Decisions: Transfers to countries recognized by the EU as providing adequate protection.
• Data Processing Agreements: Contracts requiring third parties to provide equivalent protection.
• Privacy Shield (where applicable): Adherence to recognized international frameworks.

We use cookies and similar technologies to enhance your experience:

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we've inadvertently collected information from a child, please contact us immediately, and we'll delete it.

Our Services may contain links to third-party websites or integrate with third-party services. We're not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via:

• Email Notification: Sent to your registered email address at least 30 days before changes take effect.
• In-App Notice: Prominent notification when you log into your dashboard.
• Website Banner: Alert banner on our website during the notice period.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices: **Email:** privacy@knacksters.com **Data Protection Officer:** dpo@knacksters.com **Support:** support@knacksters.com **Address:** [Your Company Address] **For EEA Residents:** Our EU Representative: [EU Representative Details] **For UK Residents:** Our UK Representative: [UK Representative Details] We aim to respond to all legitimate requests within 30 days. Occasionally it may take longer if your request is complex; we'll notify you if this is the case.